If item is then recognised as fault it will incur a full refund, otherwise a store credit will be issued. The the item must be returned to us then assessed by the brands manufacturing team to confirm any damage to the item is a manufacturing fault. If you would like help with a style or size prior to ordering please contact our team are unable to offer a refund unless the claim is in accordance with the fair trade practices act. If your item is returned later than 14 days from receiving your order, this is outside of our Exchange/Credit Terms and Conditions we will contact you to arrange shipping back to you and return shipping for any items will be at your cost.Īll sale and discounted items are final sale and can not be returned for an exchange or credit note so please choose carefully. Mirror Mirror will also not cover additional shipping costs of any exchanged items or items purchased with credit notes. Please ensure to use a registered postal service as any lost parcels on their way back to our HQ can not be exchanged, credited or compensated. Please note: Mirror Mirror will not cover return shipping costs. Orders containing Pre Order items will be dispatched in entirely once the Pre order item arrives. If you are outside of Australia, and select International Shipping, please allow 5-10 business days dispatch. All orders are prepared, packed and shipped from Seaford, Victoria 3198, Australia. All orders are sent via Australia Post Registered Mail Service. These transit times are estimates so If you would like to review current transit times at the time of ordering, please use the Australia Post calculator here. Once the order has left Mirror Mirror it should take between 3-6 business days for metro areas, and 6-10 business days for other zones. If you are within Australia and you select the $10.95 Standard Shipping option at checkout, your order will be dispatched within 1-5 business days. Once your order has left Mirror Mirror it should be delivered within 1-2 business days for Metro areas, and 3-5 business days for other zones.
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